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The Way Business is Done

Customer Success is absolutely vital to long-term profitability. Your company will not be successful unless your customers are receiving value from your service. British Answering Service can help your team achieve your Customer Success goas through:

  • Creating standards for review
  • Defining operational metrics for team
  • Establishing a system for tracking metrics
  • Exposing subset of metrics to Executive Team, Organization and the Board

Outcomes

  • Increase renewal rates and reduce churn
  • Expand revenue in accounts through cross-sell and up-sell
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and referenceability

Onboarding

  • Encourage continuous learning within team
  • Recruit experienced leaders for each functional role
  • Attract high potential individual contributors into team
  • Create rapid onboarding process for new team members
  • Foster collaboration within team and across customer lifecycle

CRM Solutions

  • Customer marketing software
  • Reference and advocacy solutions
  • Customer Success Management platform
  • Enhance Effectiveness and Efficiency Through Technology Support systems

Customer Life Cycle

  • Map customer journey
  • Define and Optimize Customer Lifecycle
  • Learn from best practices in industry
  • Develop listening points in journey
  • Standardize interventions for each point in journey
  • Define segmentation of customer base and varying strategies
  • Identify opportunities for continuous improvement

Brand Management

  • Developing strategies to exploit market opportunities
  • Executing those strategies with the help of a cross-functional team
  • Analysis of the competitive landscape of the category in which your brand resides
  • Delivering the sales volume, market share, and profit projections for the business

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Strategy

The Art, Science and Craft of Decision-Making

Utilizing the three main processes of strategy (Formulation, Implementation, Evaluation), our Team will ensure to drive diagnosis and value assessment in order to identify value creation opportunities at a Business, Corporate and Operational level.

  • Revenue model
  • Competitive market analysis
  • Set clear objectives to create value
  • Long-term vs Short- term objectives
  • Evaluate your business model and develop specific objectives, strategies, and action plans
Corporate Strategy
  • Diversification
  • Management Practices
  • Organizational Policies
  • Synergisitic approach
  • Identifying monetizing values

Operations Strategy

  • Best practices
  • Reduce Churn
  • Vertical integrations
  • Process Technology
  • Operational infrastructure Growth
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Mergers & Acquisitions

British Answering Service helps clients define a strategy that insures the changing advancements of industries, target customers, and competitors are taken into consideration. Taking into account corporate and business strategy, we help you identify potential opportunities and targets for growth. Services include:

  • Operational Capabilities
  • Financial Capabilities and ROI Goals
  • Establishing Target-value drivers
  • Establishing required rates of return
  • Identifying Red Flags

Divesture

  • Measuring and managing break-up value
  • Spin-off vs Split-off
  • Tax evaluation
  • Executives’ vs Boards’ vs shareholders' interests
  • Pre or Post Merger Divesture?

Integration

  • Creating a Shared Vision
  • Vertical Integration
  • Horizontal Integration
  • Cultural Integration
  • Selecting Integration Team Members
  • Integration strategy and Governance Plans
  • Project Integration Plans
  • HR and IT Integration Plans
  • HR Training
  • Risk Mitigation Strategies

Execution

  • Day One and Integration Execution
  • Business Continuity
  • Day Two: Mitigation

Due Diligence

  • Tayloring to Industry and Oragnization
  • Enterprise Value and EBITDA
  • Dividend and Cash Flow
  • Assets vs Balance Sheets
  • Financing / Refinincing Strategies
  • PIK Notes
  • Pay Down / Exit Analysis

Synergy Analysis

  • Gains
  • Success Factors
  • Synergies and Consolidations
  • Cost, Revenue, market and Financial Synergy Analysis